Have any questions? You can find the answers listed below!


What payments methods do you acccept?

I accept payment via mpesa, via PayPal where you can pay with credit card/ debit card or PayPal balance and via debit/credit cards.

Can I use PayPal without a PayPal Account?

Yes, you can use PayPal without setting up an account.

Without a PayPal account, you need a debit/credit card that is supported by PayPal.

For more details, click here to see how PayPal works for you.

What is Your Refund Policy?

The physical products sold from the UnScripted shop are subject to refund which is available 30 days after purchase. Refund of these goods are subject to the following guidelines.

With regards to the digital products (i.e ebooks), due to their digital nature, all sales of such products are final – no returns exchanges or refunds will be provided under any circumstances.

Get in touch if you have any doubts or questions prior to purchase.

After purchase, what next?

After you complete your purchase, you will receive an email confirming your order.


For the digital products – the ebooks & the canva templates -once payment is complete, you’ll land on an order confirmation page with the download link provided immediately.

You’ll also receive an email confirmation with the download links sent to the email address you provided at checkout. If for some reason. you did not receive this email, check your spam folder or the Promotions folders in Gmail. After doing so, move our emails to your inbox/primary folder so as to receive our emails immediately they are sent out (To learn how to do so, click here).


Do you offer delivery services?

As UnScripted, we do not have our own delivery services.

However, we use Pick Up Mtaani, a Local delivery services to deliver our products, which will be delivered to your doorstep.

How long does delivery take?

The delivery services offered are same day deliveries and next-day deliveries.

If you order your product before after 10am, it will be delivered by Pick up Mtaani the following day.

What are the delivery fees?

The delivery fees range according to the location that the goods are being delivered to.

To see the delivery rates, click here.


Do I need to create an account to make an order?

No. If you do not want to set up an account, we have the option to checkout as a guest.

All you’ll need is your name and email!

I am having trouble signing into my account. What should I do?

If you’re having trouble signing in, try resetting your password.


If this doesn’t work, email me at support@unscripted.co.ke so we can get your account up and running again.

Is my personal information kept safe and private?

We are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

To read more about out privacy policy, please click here.